At Esafe Wallet, your privacy is our priority. This Privacy Policy outlines how we collect, use, store, and protect your personal information. By using our services, you agree to the practices described in this policy.
1. Information We Collect
a. Personal Identification Information
- Full name
- Phone number
- National ID or Passport Number
- Date of birth, gender
- Country of origin, destination, employer/agency info
- Emergency contacts
b. Financial Information
- Wallet balances and transactions
- Linked mobile money or bank account info
- Payment activity history
c. Device and Technical Information
- Device type, model, OS
- IP address, app activity logs
- Crash reports, diagnostics
d. Location Information
We may collect and use your location (with permission) to enhance security and offer location-based features.
e. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience, understand user behavior, and deliver relevant content.
2. How We Use Your Information
- To register and verify user identity
- To process and manage wallet transactions
- To personalize user experience and improve our services
- To comply with legal obligations and detect fraud
- To provide customer service and respond to inquiries
- To notify users about changes, security alerts, and promotions (optional)
3. Legal Basis for Processing
We process your data under the following legal bases:
- Your consent (for certain features and communications)
- Contractual necessity (to provide services)
- Legal obligations (compliance with financial or employment laws)
- Legitimate interests (e.g., fraud prevention, service improvement)
4. Sharing Your Information
We do not sell your data. We may share it with:
- Government authorities (when required by law)
- Employers or agencies with your consent
- Financial institutions and payment processors
- Third-party service providers under strict confidentiality agreements
5. Data Storage and Retention
Your data is stored securely on encrypted servers and retained:
- As long as necessary to deliver services
- To meet regulatory, contractual, and legal obligations
- Until you request deletion (if applicable by law)
6. International Data Transfers
Your information may be processed in jurisdictions outside your country. We ensure such transfers comply with applicable data protection laws.
7. Your Rights
- Access your personal information
- Correct or update data
- Request deletion (right to be forgotten)
- Withdraw consent for optional processing
- Request data portability (if applicable)
- Object to or restrict processing in certain cases
To exercise these rights, contact us via the details below.
8. Security Measures
We implement industry-standard security including:
- End-to-end encryption (SSL/TLS)
- Access control and authentication mechanisms
- Regular data audits and penetration testing
- Secure coding practices and platform monitoring
Note: You are responsible for keeping your password and login credentials secure.
9. Third-Party Services
We may link to or use third-party tools (e.g., mobile money APIs, cloud storage, analytics). These providers have their own privacy policies which we encourage you to review.
10. Use by Minors
Esafe Wallet is intended for users 18 and older. We do not knowingly collect data from minors without verified consent. Parents may contact us to delete child data.
11. Automated Decision Making
We may use automated systems for fraud detection, risk scoring, and transaction approvals. You may request human intervention where applicable.
12. Policy Updates
We may update this Privacy Policy occasionally. Any material changes will be communicated via app notifications or email. Continued use of the service constitutes acceptance of the updated policy.
13. Contact Us
Esafe Wallet Privacy Team
Email: support@esafeafrica.com
Phone: +256 785438035
Address: Plot A30,Nsambya Estate
If you have unresolved concerns, you may contact your national data protection authority.